E-Sign Request Not Received
Created by Betty Ko, Modified on Tue, Nov 25 at 3:39 AM by Betty Ko
Overview
If a recipient is not receiving your Document Genius e-sign request, the email may have been filtered or delayed. Follow the steps below to resolve the issue.
Why This Happens
Some email providers (Gmail, Outlook, Yahoo, Hotmail, etc.) may incorrectly mark e-signature request emails as spam.
This can also occur due to temporary issues with global email-sending systems.
Ask the Recipient to Check Spam/Junk
Ask the recipient to check for messages from:
Document Genius
Subjects like “Sign Your Document” or “Signature Request”
They should also search their inbox for:
“sign”
“document”
your name
If they find it, they should mark the email as Not spam and move it to the inbox.
If you need any assistance, feel free to email us at support@documentgenius.com or chat with us during business hours, Monday to Friday, 9 AM–6 PM EST. We're here to help!
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