Why isn't my credit card processing?

Created by Betty Ko, Modified on Wed, Jan 15 at 2:44 AM by Betty Ko

Troubleshooting “Payment Cannot Be Processed” Errors

If you’re unable to complete your purchase and see the error message “Payment cannot be processed,” it may be due to reasons like insufficient funds, incorrect card details, or an issue with your card provider.

Here are some steps to help resolve the issue:

Verify Your Payment Details
Double-check that all the card information you entered is accurate.
Check with Your Card Provider
Contact your bank or card issuer to ensure there are no issues or restrictions with your card.
Try an Alternative Payment Method
If possible, use a different credit card or another payment method.

If you have any questions or need additional help, our Customer Support Team is here for you! Email us at support@documentgenius.com or chat with us during business hours, Monday to Friday, 9 AM–6 PM EST.

We’re always happy to assist!